Privacy Policy

This Privacy Policy explains how 3bar ("we", "us", "our") collects, uses, stores, and discloses personal information. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. For more information about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This policy was last updated on 30 March 2026. We recommend having this policy reviewed by a qualified Australian legal professional to ensure it meets your specific business needs.

1. What personal information do we collect?

We may collect the following personal information from you when you interact with our website or services:

  • Full name
  • Email address
  • Phone number
  • Vehicle details relevant to your enquiry
  • Any other information you choose to provide via our contact form or log viewer tool

We only collect personal information that is reasonably necessary for our business functions and activities, in accordance with APP 3 of the Privacy Act 1988 (Cth).

2. How do we collect your information?

We collect personal information when you:

  • Submit an enquiry via our contact form
  • Upload files to our Log Viewer tool
  • Contact us directly by email or phone
  • Browse our website (via cookies and analytics — see Section 5)

Where practicable, we collect personal information directly from you. We will not collect personal information by unlawful or unfair means.

3. How do we use your information?

We use your personal information to:

  • Respond to your enquiries and provide the services you have requested
  • Improve our website and services
  • Send you information relevant to your enquiry or service (we will not send unsolicited marketing emails)
  • Comply with our legal obligations

We will not use your personal information for any purpose that is unrelated to the reason it was collected without your consent, in accordance with APP 6 of the Privacy Act 1988 (Cth).

4. How do we protect your information?

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:

  • Secure HTTPS connections across our entire website
  • Database credentials stored outside the publicly accessible web directory
  • Access to personal information restricted to authorised personnel only

When personal information is no longer needed for any purpose, we will take reasonable steps to destroy or de-identify it, in accordance with APP 11 of the Privacy Act 1988 (Cth).

5. Cookies and Google Analytics

Our website uses cookies — small text files placed on your device by your browser. We use cookies to:

  • Maintain the security of your session while using our site
  • Understand how visitors use our website via Google Analytics 4

Google Analytics collects anonymised data about your visit, such as pages viewed and time spent on the site. This data is processed by Google in accordance with their Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

You can disable cookies in your browser settings at any time. Note that disabling cookies may affect some functionality of our website.

6. Third-party disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only where necessary to operate our website or deliver our services (such as our web hosting provider), and only where those parties are bound to keep your information confidential.

We may also disclose your personal information if required to do so by law or in response to a valid request by a government authority, in accordance with APP 6.2 of the Privacy Act 1988 (Cth).

7. Third-party links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we have no responsibility for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

8. Email communications

We comply with the Spam Act 2003 (Cth), which regulates commercial electronic messages in Australia. We will only send you commercial electronic messages with your consent, and every commercial message we send will include a functional unsubscribe mechanism.

If you wish to unsubscribe from any email communications from us, please contact us at [email protected] and we will remove you from our correspondence promptly.

9. Accessing and correcting your personal information

Under APP 12 and APP 13 of the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, or incomplete. To make such a request, please contact us using the details in Section 10.

We will respond to access and correction requests within a reasonable timeframe. In some limited circumstances we may decline a request, in which case we will explain why in writing.

10. Complaints

If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), you may lodge a complaint with us by contacting us at [email protected]. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

3bar
Skye, VIC 3977
Victoria, Australia
Email: [email protected]
Phone: +61 407 906 075